tb111's Privacy Policy

Personally Identifiable Information

When you register or create an account on tb111, we may collect the following information:

• Full name and date of birth (for age verification)
• Email address and mobile number
• Password (stored in encrypted form)
• Bangladeshi National ID number or passport details (for KYC verification)
• Current address

Financial Information

For transaction processing, we collect:

• bKash, Nagad, Rocket, or Upay account numbers
• Transaction history and amounts
• Deposit and withdrawal records

We never store your full bank card number or net banking password.

Usage Information

Information automatically collected relating to your use of the platform:

• IP address and device type
• Browser type and operating system
• Login time and session duration
• Gaming activity and betting history
• Preferred game categories and usage patterns

Direct Collection

We collect information directly when you fill out a registration form, verify your account, contact customer support, or speak with us through live chat.

Automatic Collection

Your usage patterns are automatically recorded through our server logs, cookies, and analytics tools. This information is used to improve the performance of the platform.

Information Received from Third Parties

During the KYC verification process, we may verify certain information about your identity through approved third-party providers. This process is fully secure and is conducted in accordance with applicable legal regulations.

tb111 uses the information it collects about you for the following purposes:

• Account Management: To create, verify, and maintain your account.
• Service Delivery: To ensure access to betting, gaming, and other platform features.
• Financial Transactions: To process deposits, withdrawals, and bonuses.
• Customer Support: To resolve your complaints and queries promptly.
• Security Assurance: To prevent fraud, money laundering, and unauthorized access.
• Responsible Gaming: To identify problematic gaming behavior and provide support.
• Service Improvement: To conduct analysis that further improves your experience.
• Legal Compliance: To comply with applicable laws and regulations.

We will not use your information beyond the purposes stated above. If use for any other purpose becomes necessary, we will obtain your separate consent.

Encryption and Security Measures

tb111 uses industry-leading security technology to protect your personal information:

• 256-bit SSL/TLS encryption — all data transfers are secured
• Information stored in encrypted databases
• Two-factor authentication (2FA) available
• Regular security reviews and audits
• Intrusion Detection System (IDS)

Data Retention Period

We will retain your information for as long as your account remains active. Even after an account is closed, certain information may be retained for a defined period in accordance with legal requirements and financial record-keeping regulations. Once that period has passed, the information will be securely deleted.

Response to a Data Breach

If there is any reason to believe the security of your information has been compromised, we will notify affected users as quickly as possible and take the necessary remedial action. Notification will be sent to the registered email address.

tb111 does not sell your personal information or transfer it to third parties for marketing purposes. However, information may be shared in the following limited circumstances:

• Payment Processors: With payment service providers such as bKash, Nagad, Rocket, and Upay to complete transactions.
• KYC Verification Services: With approved compliance service providers for identity verification.
• Game Providers: With game developers such as PG Soft, JILI, Pragmatic Play, and Spribe to ensure game functionality — only information related to gaming activity.
• Legal Authorities: With relevant authorities in the case of a court order or legal obligation.
• Corporate Changes: In the event of a company merger or acquisition — you will be notified in advance in such circumstances.

All third-party providers are bound by agreements consistent with this Privacy Policy and are obligated to protect your information.

What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. tb111 uses the following types of cookies:

• Essential Cookies: Required for login sessions and security — these cannot be disabled.
• Functional Cookies: Used to remember your preferences and settings.
• Analytics Cookies: Help analyze and improve the performance of the platform.

Managing Cookies

You can control or delete cookies from your browser settings. However, disabling essential cookies may cause some important platform functions to not work correctly and may affect your login experience.

As a tb111 user, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You may request correction of inaccurate or outdated information.
• Right to Erasure: You may request deletion of your information in certain circumstances.
• Right to Object to Processing: You may object to the use of your information for specific purposes.
• Right to Data Portability: You may request your information in a common format.
• Right to Withdraw Consent: You may withdraw your consent at any time.

To exercise these rights, contact us at [email protected]. We will verify your request and respond within a reasonable time.

tb111 strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from anyone under 21.

Age verification is a mandatory step in the registration process. If we learn that a minor's information has been collected inadvertently, that information will be deleted immediately and the associated account will be closed.

If a parent or legal guardian believes their child's information has been collected inappropriately, please contact us immediately.

We may update this Privacy Policy from time to time. For any significant changes:

• A notice about the change will be sent to your registered email address.
• The "Last Updated" date at the top of the page will be changed.
• For important changes, your active consent will be obtained after you log in to the platform.

If you continue using the platform after an updated policy is published, you will be considered to have agreed to the new policy. We therefore recommend reviewing this page regularly.

If you have any questions, concerns, or requests regarding this privacy policy, please contact us:

• Email: [email protected]
• Live Chat: Support available in Bengali 24/7

Our privacy team will respond to your request as quickly as possible upon receipt. We are committed to always treating the protection of your information and privacy as our highest priority.